Our People

Being a Case Manager is not a nine to five role and Josie never really clocks off. Her duty of care to the injured party is always foremost in her mind. She will always be there to offer guidance and never hesitates to go that extra mile to support her clients.

Josie Welburn is an experienced professional who, having worked as a nurse and a nurse specialist for over 30 years, has a wealth of knowledge and understanding to offer the role of Case Manager. Josie recognised the need for a dedicated, specialist service and set up JW Case Management to fill the gap in the Yorkshire and Humber Region. JW Case Managemenr is a small company with a big heart.

Her experience as a nurse specialist has developed her knowledge of the differences in the cultures of Health and Social Services and exposed her to a different philosophy, in which she is able to use a social model of care that reflects another dimension of healthcare, one that is flexible and responsive to the injured party’s needs, yet still remains within the scope of professional practice.

Josie has a pro-active, empathetic approach to her work, and she genuinely cares about the injured party. A Case Managers role is varied and often complex, and Josie is always up for a challenge. Josie understands that every injured party is an individual, and assesses their needs and co-ordinates their care accordingly. Whether working with an injured party for three months or three years, Josie is there from the beginning to the end, providing consistent, practical and professional support.

With 12 years Case Management experience Josie sets up and implements packages of support to enable individuals with brain injury to live in and participate in the community by:

Highlighting medical and psycho-social deficits and identifying appropriate rehabilitation and care programmes to facilitate recovery
Monitoring and co-ordinating rehabilitation re-enablement plans, maintenance and care programmes ensuring appropriate service delivery to facilitate recovery.
Maximising independence and promoting community, educational, vocational and employment integration.
Facilitating support worker employment for brain injured parties who require assistance with maintaining brain injury rehabilitation strategies and to support them to live in a safe environment in the community
Liaising and communicating extensively with injured individuals, solicitors, insurers, health and social services, educations services and employers.

Josie says “it was the diversity of working outside of traditional boundaries and hearing patients stories that stimulated my interest to embark on an active role in helping to transform practice. Trying to be transformational and person centred has been and continues to be a major challenge.”